Why Retain?

About Retain Healthcare: A Family-Run Business with a Commitment to Quality

Retain Healthcare is a family-run organisation with a deep-rooted understanding of the healthcare sector. Drawing from our experience in owning and operating our outstanding-rated Nursing Home, we have gained valuable insights into the wants and needs of our customers. This experience informs our commitment to providing person-centred care that truly puts the people we support first.

We are passionate about retaining quality across every aspect of our work. This starts with recruiting staff who align with our core values and adhere to safer recruitment practices. Every member of our team receives expert training in a classroom setting and benefits from regular supervisions and appraisals, ensuring they continuously develop their skills and provide the best possible care.

Our Four R’s: Foundations for Our Future

At Retain Healthcare, we are driven by our core values, which guide our operations and the services we deliver. Our approach is centered on four key pillars that form the foundation of our business model:

Retain – Quality

We are dedicated to delivering high-quality care that meets the unique needs of each individual. Quality is at the heart of everything we do.

Retain – Independence

We empower those we support to live as independently as possible, helping them retain control over their lives and decisions.

Retain – Skills

Through ongoing training and development, we ensure our staff possess the necessary skills and expertise to provide the best care possible.

Retain – Staff

Our staff are our greatest asset. We prioritise their development, well-being, and job satisfaction to ensure they are equipped and motivated to deliver exceptional care.

Customer-Led, Values-Driven

We are a customer-led organisation where the values, wishes, feedback, and recommendations of the people we support are at the heart of our service delivery. By embracing a flexible, responsive approach, we are able to adapt our services to meet the evolving needs of those in our care.

Covering the South West

Our Head Office is based in the heart of Cheltenham, with additional branches in Chippenham, and Salisbury, allowing us to serve communities throughout the South West. As a Care Quality Commission (CQC) registered provider, we deliver regulated services covering personal care and the treatment of disease, disorder, or injury to individuals living in the community. We cater to both adults and children, ensuring access to the care and support needed by all members of the population.

Our Recruitment Process: Thorough, Transparent, and Values-Based

We are committed to ensuring that our recruitment process meets the highest standards. All staff undergo face-to-face interviews, and we conduct rigorous checks, including obtaining a minimum of three references and complying with all CQC regulations.

Our recruitment process is built around values-based and safer recruitment practices, ensuring that we attract and retain only the most dedicated and qualified individuals to care for those we support.

The Retain Healthcare Approach: Our Commitment to Excellence

We believe that the key to success in healthcare lies in retaining great people and constantly striving for improvement. Our business approach is grounded in our RETENTION philosophy:

• R - Retention: Our staff are our greatest asset, and we ensure their development, support, and well-being so they stay with us long-term.
• E - Ethical: We uphold the highest standards of honesty, transparency, and ethical practice in all we do.
• T - Training: We invest in continuous training and development to ensure our staff are highly skilled and confident.
• A - Affordability: We deliver exceptional care while also providing cost-effective solutions to meet the needs of our clients.
• I - Innovative: We embrace new ideas and creative approaches to deliver outstanding care.
• N - Never Compromise Quality: Above all, we refuse to compromise on quality. We always strive for excellence in everything we do.