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Job Description
JOB TITLE – Homecare Coordinator
Report to: Registered Manager - Salisbury
Introduction:
A vacancy exists within Retain Healthcare; we are a dynamic recruitment agency and homecare provider offering temporary and permanent recruitment solutions to healthcare establishments both public and private, and individuals within their homes. This role will include building relationships with local authorities, social care, and health community teams.
As a Care Coordinator, you will be required to ensure the smooth running of the CQC-regulated branch supporting individuals in their own homes, maintaining its excellent reputation. You will seek new opportunities and ensure that the care and coordinating team follow company policies as well as national and local guidance.
Requirements:
- Must hold a valid driver's license.
- Possess an NVQ3 in Social Care or be willing to undertake the qualification.
- Experience in a similar role within the healthcare sector is desirable.
- The opportunity to work in an exciting, fast-paced, and growing branch with a dynamic team who have a wide range of skills, experience, and backgrounds to support your development.
- Career development pathways that are person-centered for you, with excellent training opportunities.
- Retain Healthcare is an outcome-focused provider of services. We will support you to achieve your career outcomes in a supportive and flexible way.
- Pension
- Bonus Potential
- Blue light card
- Lifestyle card
- Lease car scheme available
- Employee assistance program
- Your Birthday off
- To ensure the branch continues to grow and develop its homecare service.
- To ensure the team and the branch overall hit their weekly KPIs, covering areas such as the recruitment of new staff, number of packages taken on, and the development of our private funding customer base.
- Ensure that the coordinating team creates travel-effective rotas in advance and that customers have a consistent, high-quality service from people they know.
- Ensure the branch keeps effective relationships with the staff, has an understanding of their work requirements. Ensure the team rosters effectively, with skill matching to specific needs managed effectively.
- Report and record any safeguarding concerns to the Branch Manager.
- Attend training and expand your personal development. You will need the ability to use reflective practice, and ensure learning logs are completed so that lessons can be learned and improve overall service delivery for the branch.
- Meet and exceed realistic KPIs & targets.
- Always strive for outstanding service, ensuring our customers are looked after with a "there problem is our problem" approach.
- Approve and keep a record of holidays and ensure there are appropriate staffing levels to ensure capacity.
- Monitor sickness and absence of staff and work with staff to improve attendance where it falls below the expected standard.
- You will need to ensure that the homecare service works in an outcome-focused way that is person-centered to the individual customer. Ensure that support plans are written to a high standard and that risk assessments are carried out and reviewed in line with the company's policy. Mentor staff responsible for care plans and risk assessments on how this should be carried out.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
SIMILAR JOBS
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Deputy Manager
Laptop, Mobile Phone, Bonus, Discounts}Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme
About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.
Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.
Key Responsibilities:- Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
- Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
- Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
- Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
- Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
- Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
- Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.
The ideal candidate will demonstrate:- Strong leadership and communication skills
- Ability to work independently while adhering to company policies
- A deep understanding of customer needs and regulatory standards
- Forward-thinking, self-motivated, and organised approach
- Excellent interpersonal skills and a commitment to quality
- Ability to handle complaints and resolve conflicts effectively
- A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations
- Competitive Salary & Bonus: Recognising and rewarding your contributions.
- Career Development: Opportunities for personal growth through training and reflective practice.
- Supportive Environment: A team that values your input and encourages innovation.
- Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
- Access to our Pool Car: Useful if your car is off the road
- Free Parking: All sites offer free parking
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Healthcare Assistant-Driver
CARE MORE IN 2024!
As a Care Worker for Retain Healthcare, the main purpose of the position is to provide care and support to all of customers, (both individuals and families assessed as being in need of assistance).
You will enable customers to maintain their independence and quality of life in their own homes.
Our services are customer led, and we support our customers to achieve their personal outcomes, by using an outcome focused approach.
Requirements:- A kind, approachable, caring, and passionate individual
- Drivers licence
- Own a car
- A desire to provide quality care and make a difference in the lives of others
- Available between 7am-2pm or 4pm-10pm
Benefits:- £400 Joining Bonus
- Get paid - for all travel,visits & training
- Flexible hours both full and part time with a range of shift patterns
- 40p per mile for travel
- Weekly pay
- All training provided is endorsed by Skills for Care through our training company Retain Skills
- Access to Mental Health First Aiders
- Free Lifestyle card
- Access to a vehicle when yours is off the road
- Blue Light card
- Lifestyle discount card
- DBS Rebate Reimbursement
- Potential to progress your career further with employment opportunites and Diplomas.
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check. -
Support Worker
Care more in 2024!
Retain Healthcare, Wiltshire are currently recruiting support workers to work within specialist residential service in Salisbury area for ongoing shifts. You will be working alongside one of the country's leading providers to support people with learning and physical disabilities.
Pay rates are £11.50 to £17.25 per hour (with holiday pay accrued separately)
Working with Retain Healthcare means that you will have:- Weekly pay (PAYE not Umbrella so no hidden charges)
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- Access to multiple high street discounts via the Blue Light scheme or Lifestyle card
- Paid training
- 24/7 support from our highly experienced team
- Access to ongoing personal development
- Recommend a friend bonus scheme
- EAP - Employee assistance programme
- Free uniform
Your duties will be assisting with all aspects of daily living including personal care, medication and healthcare appointments along with accessing the local community and maintaining relations with family and friends. Additional activities may include:- Trips to pubs and restaurants
- Music and discos
- Cinema and watching movies in the house
- Gaming
- Walking/exercise and some sport
- Art and craft sessions
Requirements for this role:- A driver with own car due to location.
- Experience with Autism and LD an advantage but not essential
- Physical Intervention Training(PBM, PMVA) desirable but not essential
- Right to work in the UK
- Completion of our online application form and able to provide proof of ID
Shift
*We Do Not Offer Sponsorship For These Roles*