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Job Description
JOB TITLE – Care Coordinator - Homecare Department.
Responsible to: Registered Manager - Chippenham
Introduction:
A vacancy exists within our Homecare and Supported living services at Retain Healthcare; we are a dynamic recruitment agency and homecare provider offering temporary and permanent recruitment solutions to healthcare establishments both public and private, and individuals within their homes, including complex and clinical care. This role will include building relationships with local authorities and community teams.
As a Care Coordinator you will be required to ensure the smooth running of the branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
What Retain Healthcare can offer you:
The opportunity to work in an exciting, fast paced and growing branch with a dynamic team who have a wide range of skills, experience and backgrounds to support your development.
Career development pathways that are person centred to you, with excellent training opportunities.
- Retain Healthcare is an outcome focused provider of services, we will support you to achieve your career outcomes in a supportive and flexible way.
- Pension
- Bonus Potential
- Blue light card
- Lifestyle Card
- Lease car scheme available
- Employee assistance program
- Your Birthday off
- To ensure you support the branch to continues to grow and develop its well established homecare services.
- To ensure you hit your KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our privet funding customer base.
- Ensure that you create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
- Ensure you Keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
- Report and record any safeguarding concerns to the Registered Manager.
- Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch
- Meet and exceed realistic KPI’s & targets
- Always Strive for outstanding, ensuring our customers are looked after ‘there problem is our problem’ approach
- Ensure there is appropriate staffing levels to ensure capacity.
- Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.
- You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.
- Interview care and support staff and book them onto training.
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Health and Social Care Trainer
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Due to continued growth and expansion, Retain Healthcare and Retain Skills are now recruiting for a Health and Social Care Trainer to join our established team. This is an opportunity for you to join a creative and forward-thinking team, delivering high-quality health and social care training to services across the South West.
You will have the opportunity to work with the Management Team who have developed an exciting new model of care and support. This will involve working with staff and managers to create, deliver and monitor training programmes to all sectors of the workforce including residential care, learning disabilities, home care and agency bank staff. This is to train both internal and external candidates.
The Person
You need to be qualified/competent to deliver a range of courses including:- Moving and Assisting
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There will be an expectation to travel to all our branches in Salisbury, Chippenham, Bournemouth and Cheltenham, as well as external organisations in Gloucestershire, Wiltshire and Devon to deliver training. Therefore, a full driving licence is required.
The successful candidate must hold a relevant Health & Social Care qualification of minimum level 3, be a competent user of IT including Microsoft Office applications/Powerpoint and hold relevant training qualifications to deliver sessions. Minimum PTLS is essential.
In return, Retain Healthcare will offer you a generous salary, excellent training facilities and career development. Applicants will need to be DBS checked and meet our stringent recruitment criteria.
Retain Healthcare and Retain Skills are an equal opportunities employer and Endorsed by Skills for Care. -
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Title: Recruitment Consultant
Report to: Agency Manager
Location: Cheltenham
Contracted hours: 40 (office based)
Salary: £24000 - £25000 bonus
We are looking for a professional and customer focused salesperson to account manage existing and develop new business opportunities across Gloucestershire. Due to expansion this exciting opportunity exists within Retain Healthcare - Cheltenham Branch, for a Recruitment Consultant.
We are an experienced, dynamic Healthcare provider offering temporary and permanent recruitment solutions to healthcare establishments throughout Wiltshire and across the South West, with branches in Cheltenham, Chippenham, Salisbury and Bournemouth we are the agency of choice for many providers in the local area.
As a Recruitment Consultant you will support and develop our key accounts with their staffing requirements working in partnership with them to understand their services, building outstanding relationships and ensuring our customers feel supported.
We are looking for an aspiring individual, who is enthusiastic, motivated, confident and a team player to join our creative and diverse team, if you enjoy going the extra mile to make people happy.
In order to support the growth of this established branch, we welcome sales experience and the ability to work around daily tasks while maximising the potential from every telephone call and face to face interaction.
To be a successful Recruitment and Retention Coordinator you will have the following skills and experience:- Excellent communication skills
- Proven sales experience
- A full UK driving license with access to a vehicle
- Love working with people
- Understanding of the healthcare industry would be advantageous
As a Recruitment Consultant you can expect a starting salary of £24K to £25K plus bonus after qualifying period. Contributory Pension Scheme, sector specific training, 28 days holiday (Including Bank Holidays), your birthday off, free parking, Lifestyle card, access to Blue Light card and career development opportunities and promotion opportunities from within. You will have the opportunity to work in an experienced and professional team who have a wide range of skills, experience and diverse backgrounds to support your development.
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Deputy Manager
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Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme
About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.
Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.
Key Responsibilities:- Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
- Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
- Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
- Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
- Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
- Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
- Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.
The ideal candidate will demonstrate:- Strong leadership and communication skills
- Ability to work independently while adhering to company policies
- A deep understanding of customer needs and regulatory standards
- Forward-thinking, self-motivated, and organised approach
- Excellent interpersonal skills and a commitment to quality
- Ability to handle complaints and resolve conflicts effectively
- A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations
- Competitive Salary & Bonus: Recognising and rewarding your contributions.
- Career Development: Opportunities for personal growth through training and reflective practice.
- Supportive Environment: A team that values your input and encourages innovation.
- Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
- Access to our Pool Car: Useful if your car is off the road
- Free Parking: All sites offer free parking