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Internal Quality Lead
Job Description
Internal Quality Lead
INTRODUCTION
Retain Healthcare is a leading provider of Homecare and Agency services dedicated to enhancing the quality of life for our clients and their families. This role is based in our Head office in Cheltenham, Gloucestershire.
This post is to offer support to the Senior Management team by overseeing the quality of care provision.
As we continue to grow we are looking for a dedicated and experienced Internal Quality Lead to join our team and ensure the highest levels of standards are maintained.
MAIN DUTIES & KEY RESPONSIBILITIES
- Quality Assurance: Develop, implement, and manage a quality assurance program for our services, including policies, procedures and guidelines. This will include collating and reporting on QA questionnaires from staff, customers and stakeholders throughout the business.
- Quality Audits: To conduct regular quality audits on internal services on client files, support plans, staff files, recruitment and client daily records to identify areas for improvement. You will then create a report of recommendations for service improvement.
- Reporting: Prepare and present regular reports on quality assurance activities and outcomes to senior management and in preparation for inspection.
- CQC: To ensure that services operate to a GOOD to OUTSTANDING rating with the Care Quality Commission and that all organisational objectives are fully met by our services. To support managers with their CQC inspections. Understand the new Single Assessment Framework and I/We Statements.
- Performance Monitoring: Ensure that the care team have the right skills to provide a care service to each individual service users care needs, and that good practice is common place throughout the company.
- Policies and Procedures: Ensure that team members adhere to company policies and procedures, and to support changes and updates in company policies and procedures where appropriate.
- Incident Management: To Manage, investigate, report and develop improvement plans resulting from complaints about service provision. To oversee the complaints procedure in its entirety and ensure complainants have a fair and positive experience when giving feedback.
- Teamwork: Work with our teams to ensure that they are person centred and outcome focused. This role will support the care planning team with areas of quality and compliance with CQC regulations.
- Client Feedback: To communicate regularly with customers and their families. Including holding customer forms, and quality assurance reporting (QA).
- Records: Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to GDPR.
- Audit Reports: Audit and report on all incidents/ accidents and dangerous occurrences (RIDDOR) and make recommendations from the data, this information will need to be used to improve company policies and procedures.
- Learning: Keep up to date on quality standards, best practices and regulatory requirements.
- Meetings: To attend meetings as required by Retain Healthcare.
- Perform On-Call duties: Should this be required in an emergency, service or business development, or part of continuity planning.
- Liaising with other areas of the organisation, including adherence to the rules, regulations, and guidelines for good practice
- Working as part of a multi-disciplinary team and liaising with outside professionals.
- Computer literate
- Delivering professional management reports
The holder of this post should be able to demonstrate, or quickly acquire through appropriate training:
- To maintain integrity when dealing with matters of customer or staff confidentiality and meet GDPR requirements.
- A willingness to undertake training to develop new skills.
- The ability to supervise and coach team members.
- A willingness to operate flexibility and to be accountable.
- The ability to work without supervision while adhering to company policies.
- An understanding of the needs of our service users
- To have a sound understanding of the Care Quality Commission Regulations / Single Assessment Framework, quality statements and evidence categories
- Must have completed a Diploma Level 5 or be working towards a Diploma Level 5 in Management.
- Must be a driver with access to a vehicle.
- Competitive Salary
- Paid Holidays
- Pension
- Laptop and Mobile Phone
- Ongoing Professional Development and training opportunities
- Employee Assistance Programme
- Car Scheme - Salary Sacrifice
- Supportive and collaborative work environment
(This job description is not exhaustive and can include tasks not detailed above.)
SIMILAR JOBS
-
Female Care Assistant-Driving Required
CARING FOR LIVES IN 25
Community Support Worker and Healthcare Assistant Role
*Driving Licence Essential *Sponsorship not available*
Hours available: 07:00-14:00 or 16:00-22:00
Full Training provided
‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Main Duties and Responsibilities include:- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being Part of Retain Healthcare, you will benefit from:- Employee assistance program
- Full time Mental Health First Aiders who are there for you when you need them
- WEEKLY PAY
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- FREE uniform, training and DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Blue light card
- Easy online application
- Gloucestershire – CQC – Outstanding for Well Led
- Retain Rewards - local discounts
For more information please call our recruitment team! -
Healthcare Assistant- Weekend Only
CARING FOR LIVES IN 25
Community Healthcare Assistant
Location: Gloucester, England
Retain Healthcare is a leading provider of healthcare services, dedicated to delivering high-quality care to the individuals in their own homes. We believe in empowering our clients to live independently and safely, and our team members play a vital role in achieving this goal.
Key Responsibilities:- Assisting with personal care tasks such as bathing, dressing, and feeding.
- Administering medications as directed.
- Providing companionship and emotional support.
- Supporting individuals in activities of daily living, such as meal preparation and housekeeping.
- Working collaboratively with other healthcare professionals involved in their care.
- Relevant qualifications or experience in healthcare desired but not essential.
- A valid driving licence and access to a reliable vehicle essential.
- Excellent communication and interpersonal skills.
- Compassionate and empathetic nature.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- 28 Days Annual Leave
- Paid training and free uniform.
- DBS rebate reimbursement.
- A supportive and inclusive work environment.
- Weekly pay
- Full time or part time hours available
- Guarenteed Hours
- The chance to make a positive difference in the lives of others.
-
Healthcare Assistant-Driver
CARING FOR LIVES IN 25
As a Care Worker for Retain Healthcare, the main purpose of the position is to provide care and support to all of customers, (both individuals and families assessed as being in need of assistance).
You will enable customers to maintain their independence and quality of life in their own homes.
Our services are customer led, and we support our customers to achieve their personal outcomes, by using an outcome focused approach.
Requirements:- A kind, approachable, caring, and passionate individual
- Drivers licence
- Own a car
- A desire to provide quality care and make a difference in the lives of others
- Available between 7am-2pm or 4pm-10pm
Benefits:- Get paid - for all travel,visits & training
- Flexible hours both full and part time with a range of shift patterns
- 40p per mile for travel
- Weekly pay
- All training provided is endorsed by Skills for Care through our training company Retain Skills
- Access to Mental Health First Aiders
- Free Lifestyle card
- Access to a vehicle when yours is off the road
- Blue Light card
- Lifestyle discount card
- DBS Rebate Reimbursement
- Potential to progress your career further with employment opportunites and Diplomas.
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.