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Job Description
Homecare Coordinator
Responsible to: Branch Manager - Cheltenham
Introduction:
A vacancy exists within Retain Healthcare; we are a dynamic recruitment agency and homecare provider offering temporary and permanent recruitment solutions to healthcare establishments both public and private, and individuals within their homes. This role will include building relationships with local authorities, social care and health community teams.
As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
What Retain Healthcare can offer you:
The opportunity to work in an exciting, fast paced and growing branch with a dynamic team who have a wide range of skills, experience and backgrounds to support your development.
Career development pathways that are person centred to you, with excellent training opportunities.
- 20 days AL 8 bank holidays birthday off
- Pension
- Bonus Potential
- Blue light card and Lifestyle discount card
- Lease car scheme available
- Employee assistance program
- Retain Healthcare is an outcome focused provider of services, we will support you to achieve your career outcomes in a supportive and flexible way.
What we're looking for:
- 1 year experience in a similar role
- Care certificate
- NVQ3 preferred
- Driving licence
- To ensure the branch continues to grow and develop its homecare service.
- To ensure the team and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our privet funding customer base.
- Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
- Ensure the branch Keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
- Report and record any safeguarding concerns to the Branch Manager.
- Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch
- Meet and exceed realistic KPI’s & targets
- Always Strive for outstanding, ensuring our customers are looked after ‘there problem is our problem’ approach
- Approve and Keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.
- Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.
- You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.
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The main purpose of the role is to ensure that care services are provided in a way that maximises a person’s independence, choice and dignity. The indiviual will achieve this through in-depth and person-centred care planning, care assessments and risk assessments. The Community Team Leader will also provide support to the care team, enabling to understand each customer’s support needs.
JOB REQUIREMENTS:- An individual who is kind, apprachable, caring, and passionate
- Drivers Licence
- Your own car & willingness to travel
- NVQ Level 3
DUTIES & RESPONSIBILITIES- To work in the field and assist the Care Coordinator and Branch Manager. To ensure the quality of care being delivered is to the highest standard expected by Retain Healthcare.
- To have a full understanding of our policies and behaviours framework and ensure that the organisation exceeds these expectations.
- Ensuring customers have activities that support them to meet their outcomes.
- Event planning for customer, families and staff inclusion creating opportunities for social interaction.
- Shadowing and training new staff the practical delivery of care to support to our customer’s.
- Carrying out supervisions and spot checks of carer’s and supporting them to develop their skills through feedback and reflective learning.
- To take responsibility for the organisation and maintenance of Care Plan files in their area. To work with a team member when our standards have not been reached, providing continuous improvement.
- Work in a flexible manner that meets the needs of the service.
- Carry out new service assessments ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences, unless, in emergency cover agreed by the Manager.
- To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
- To communicate regularly and when required with customer’s and their family; informing next of kin when an incident has occurred if appropriate.
- Contribute towards communicating changes to rotas and customer requirements within the community.
- Ensure that carers adhere to company policies and procedures and ensure the care team are working within them.
- To identify any further training needs of carers information observed or customer’s feedback.
- To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by their team.
- Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation.
- Deliver good and effective care and support to all of our customer’s and ensure everyone has a good customer experience.
- To model effective communication and hold regular team meetings.
Benefits:- Get paid - for all travel,visits & training
- Guaranteed hours contract - know your earnings every week
- 40p per mile for travel
- Weekly pay
- All training provided is endorsed by Skills for Care through our training company Retain Skills
- Access to Mental Health First Aiders
- Free Lifestyle card
- Access to a vehicle when yours is off the road
- Blue Light card
- DBS Rebate Reimbursement
- Potential to progress your career further with employment opportunites and Diplomas.
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Location: Cheltenham, England
Retain Healthcare is a leading provider of healthcare services, dedicated to delivering high-quality care to the individuals in their own homes. We believe in empowering our clients to live independently and safely, and our team members play a vital role in achieving this goal.
Key Responsibilities:- Assisting with personal care tasks such as bathing, dressing, and feeding.
- Administering medications as directed.
- Providing companionship and emotional support.
- Supporting individuals in activities of daily living, such as meal preparation and housekeeping.
- Working collaboratively with other healthcare professionals involved in their care.
- Relevant qualifications or experience in healthcare desired but not essential.
- A valid driving licence and access to a reliable vehicle essential.
- Excellent communication and interpersonal skills.
- Compassionate and empathetic nature.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Benefits:- £400 joining bonus.
- Paid training and free uniform.
- DBS rebate reimbursement.
- A supportive and inclusive work environment.
- Weekly pay
- Full time or part time hours available.
- The chance to make a positive difference in the lives of others.
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Care Assistant
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Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’
We are looking for Community support workers who can drive and are willing to provide care to individuals in their own home!
CoS not provided at this time.
Benefits:- £400 Joining Bonus
- Employee assistance program
- Local training and your own career development pathway endorsed by Skills for care. City and Guilds
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- Guaranteed Hours available
- FREE uniform, training and DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Weekly pay
- All PPE provided
- Retain Rewards - local discounts
- Access to “Blue Light Card”
Requirements:- A kind, approachable, caring and passionate individual
- Drivers licence
- Your own car
- Willingness to learn and make a difference
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Are you looking for something different? Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
For more information please call our recruitment team on 03303334443!