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Job Description
Job Title: Service Manager (SM) - Temp to Perm
Department: Supported Living Function
Reports To: Regional Service Manager
Location: Dual location split between registered office and assigned services
Hours of Work: 37.5 hours per week (FTE)
Location: Stroud / Stonehouse
Contract Type: Permanent
This is an initial 4-6 weeks temporary role which could lead to a permanent position with our client.
Key Accountabilities:
- Responsible for the overall delivery of high-quality, person-centered care and support for individuals with learning disabilities living in supported living settings
- Accountable for ensuring compliance with all regulatory and legislative requirements, including the Care Quality Commission (CQC) Once Registered with CQC there will be a £2000 bonus payment.
- Leads the team of support workers, ensuring that they are well-trained and equipped to provide excellent care and support
- Manages the rota, payroll processes, supervision, annual leave, sickness absence management, capability, and all other formal people matters as and when they arise
- Oversees the effective management of all resources, including the environment and building management
- Acts as a role model for the service, upholding Hft's values and demonstrating best practice in care and support provision
- Level 5 Diploma in in Leadership and Management for Adult Care or equivalent
- Level 3 Diploma in Adult Care or equivalent
- Significant experience of frontline management in the field of learning disabilities
- Proficient MS Office skills and experience with rota management systems
- Knowledge of CQC regulations, Safeguarding regulations, Health and Safety issues, and Positive Behavioural Support Management and Techniques
- Ability to lead and manage people to achieve a positive culture and be a role model in all aspects of people leadership especially performance
- Ability to communicate effectively with a supported person and their family/circle of support and other professionals
- Ability to challenge poor practice and behaviour
- Ability to undertake assessment, support planning, recording, and report writing
- Ability to manage time and resources effectively and efficiently
- Ability to respond professionally, quickly, and flexibly in a crisis
- Ability to lead and manage change
- Ability to make sound decisions
- Ability to work with and collaborate with colleagues and effectively manage any conflict in the workplace
- Ability to work on own initiative
- Ability to communicate effectively both verbally and in writing
- Ability to complete tasks following defined process
- Ability to plan own day and prioritise work
- Possession of a valid driving license, own transport, and willingness to use it for work purposes
- Competitive salary and benefits package
- Opportunity to make a real difference to the lives of people with learning disabilities
- Work in a supportive and values-driven organisation
Our Client is a leading provider of care and support for people with learning disabilities and autism in England.
They are committed to providing high-quality, person-centered care that enables people to live fulfilling lives.
SIMILAR JOBS
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Deputy Manager
Laptop, Mobile Phone, Bonus, Discounts}Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme
About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.
Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.
Key Responsibilities:- Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
- Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
- Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
- Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
- Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
- Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
- Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.
The ideal candidate will demonstrate:- Strong leadership and communication skills
- Ability to work independently while adhering to company policies
- A deep understanding of customer needs and regulatory standards
- Forward-thinking, self-motivated, and organised approach
- Excellent interpersonal skills and a commitment to quality
- Ability to handle complaints and resolve conflicts effectively
- A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations
- Competitive Salary & Bonus: Recognising and rewarding your contributions.
- Career Development: Opportunities for personal growth through training and reflective practice.
- Supportive Environment: A team that values your input and encourages innovation.
- Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
- Access to our Pool Car: Useful if your car is off the road
- Free Parking: All sites offer free parking
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Support Worker
Support Worker
Being a Support worker with Retain Healthcare is truly like no other …
"The greatest gift in life is supporting those around to be the Happiest and Healthiest version of themselves"
Here at Retain, we strongly believe and live by both our core Values and Ethos ; Offering continuous learning, Improvement and high quality training from professionals :
Retaining - Quality
Retaining - Staff quality
Retaining - Independence
Retaining - Skills
Your day may consist of Verbal prompts , Supporting in the community , assisting with medication and promoting the independence of each and every service user . Some of our clients you will support live with Mental Health conditions , so on each shift we make it our mission to assist setting and overcoming goals , to be a positive influence and to listen and be aware of both Spoken language and Body language . Every single day is different and offers a new set of Challenges and Joys for you to unlock
"Improve your work life balance and join us in our mission to improve lives for others"
We offer a wide variety of Earlies , Lates and Waking night shifts and the most diverse placements to work ; which can run anywhere from
07:00 - 14:00 14:00-22:00 22:00-07:00
Feel proud and accomplished every day knowing you have made a huge impact to those around and those who you support. Things always seem impossible until its done
#We'reAllInThisTogether #TeamRetain
Recruiting for Days and Nights including Part Time and Full time Hours
Being Part of Retain Healthcare you will benefit from:- 24 hour support advice and guidance
- Employee assistance program
- Full time Mental Health First Aiders who are there for you when you need them
- Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
- Working for a Company that strives to do things better or differently
- Local training and your own career development pathway endorsed by Skills for care. City and Guilds
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- Guaranteed Hours available
- FREE uniform and training
- DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Free blue light card
- Weekly pay
- Free DBS and uniforms
- Easy online application
- Gloucestershire - CQC - Outstanding for Well Led
- Retain Rewards - local discounts
- Recommend a friend bonus of up to £250 per introduction
You will need to be an experienced carer with a minimum of 6 months paid experience.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.