Homecare Coordinator

Introduction:
A vacancy exists within Retain Healthcare; we are a dynamic recruitment agency and homecare provider offering temporary and permanent recruitment solutions to healthcare establishments both public and private, and individuals within their homes. This role will include building relationships with local authorities, social care and health community teams.

As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.

What Retain Healthcare can offer you:
The opportunity to work in an exciting, fast paced and growing branch with a dynamic team who have a wide range of skills, experience and backgrounds to support your development.
Career development pathways that are person centred to you, with excellent training opportunities.

• Retain Healthcare is an outcome focused provider of services, we will support you to achieve your career outcomes in a supportive and flexible way.
• Pension
• Bonus Potential
• Blue light card and company discounts
• Lease car scheme available
• Employee assistance program
• Your Birthday off

• To ensure the branch continues to grow and develop its homecare service.

• To ensure the team and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our privet funding customer base.

• Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.

• Ensure the branch Keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.

• Report and record any safeguarding concerns to the Branch Manager.

• Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch

• Meet and exceed realistic KPI’s & targets

• Always Strive for outstanding, ensuring our customers are looked after ‘there problem is our problem’ approach

• Approve and Keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.

• Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.

• You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.

• Excellent Salary Bonus 
• Optional Pension
• Company Mobile
• Laptop
• Your Birthday off
• Free parking

Registered Manager - Community Care 

A vacancy exists within Retain Healthcare for a Registered Manager for our Head office in Cheltenham, Gloucestershire; we are a dynamic homecare provider offering individuals support within their own homes. This role will include building relationships with local authorities, social care and health community teams. The main priority of this role is to ensure growth is maintained and targets are met and exceeded. The Manager will look to develop their own team of coordinators and customers
Areas we cover include, Cheltenham, Gloucester, Tewkesbury, Stroud, Forest of Dean, Cotswolds.
As a leading provider of community care in the Gloucestershire area, no two days are the same.  This is a fast-paced responsive role based at the company head office so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.

Main Duties and Responsibilities
• To ensure the branch continues to grow and develop its community and safer independence service.
• To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base
• Have an strong working knowledge of the Care Act and working to CQC guidelines.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values based recruitment procedures and that they are suitable to support vulnerable people.
• Ensure the branch keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. 

CONTACTS & COMMUNICATIONS
• Have strong communication and leadership skills and be able to build sound relationships with all of our customers
• Excellent customer service skills, nothing is to much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance management of staff.

COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• An understanding of our competitors, their pay and charge rates / incentives.
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC quality statements, the Care Act and Care Certificate.
Must have a service management background and previous experience as a Registered Manager.

Benefits
• Excellent Salary Bonus 
• Optional Pension
• Company Mobile
• Laptop 
• 25 Days holiday plus bank holidays